"Rejecting Invoices back to ePCRIV" for update and correction.

This article will outline how to reject invoices from the billing system to ePCRIV, whether due to errors that need to be rectified or for any other reason.

Please follow the next steps:

1. On Prestige billing Start Page select "Invoices" option.

2. If invoice have any charges please make sure to remove them all so invoices balance = 0 (Edit Invoice>Remove Charges>Click on Save>Return to Invoices list)

3. On the invoice list right click on the run that is going to be rejected. (Remove all filters from list to see 0 balance invoices)

4. Select the option "Add Pcr Memo".

5. Please add a rejection note or memo so users on ePCRIV can check the reason of the rejection.

6. Click "Add" button to post memo.

7. A pop up window with the message "Do you want to set the run to rejected and mark as deleted in Prestige Billing?" is going to be displayed. Please click on "Yes" to reject the run.

8. A confirmation message will appear on the screen 

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